Our Services

FAQs

 

What should I do before V/Clean arrives?

Please pick up any toys, clutter and or clothing before arrival to ensure maximum efficiency. We ask that you leave your vacuum out prior to arrival if you’d like us to use yours.

Do I have to provide anything?

We come equipped with all cleaning supplies necessary to complete your clean unless otherwise specified. If there is cleaner or scent that you dislike please notify your cleaner prior to your service.

Do I need to be home during my cleaning?

No. All we need is a way inside and we will leave you with a clean home.

What should I do with my pets?

We’re pet-friendly! As long as your pet is friendly they are free to be while we clean.

When does my cleaning service start and end?

Each cleaning starts at the time of your cleaners arrival and ends at the time of their departure.

What is a Green Clean?

This method of cleaning uses natural and sustainable products that promote a better environment and a healthier home. We strive to be as transparent as possible and are happy to answer any questions you have regarding our eco-friendly practices. To add the ‘Green Clean’ Method to your clean, make sure to select it from the add-on services menu at booking.

When and how do I pay for my cleaning service?

Payments are due day of service at the end of your cleaning. Late payments are NOT accepted. Payments can be made via Credit or Debt Card, or Gift Card (With Prior Purchase Confirmed).

Do you offer weekly cleaning?

All of our cleaning services are à la carte but can be purchased in bulk for weekly, bi-weekly and/or monthly cleanings.

Do you have a question but don’t see an answer above?

You can contact us directly at info@vcleanroc.com and we’ll be happy to answer your question.